PlateProbePrivacy notice
Last updated: 5 November 2026
Who we are
PLATE PROBE PRIVATE LIMITED, KLJ Square, NH 48, Sector 83, Gurugram 122012, Haryana, India, operates PlateProbe. Pramod Kumar Agrawal is the Grievance Officer and privacy contact, at support@plateprobe.com. We explain food labels and give independent assessments. You do not need an account or any health detail to browse.
What we collect today
This notice covers what the website and the app actually do today, not plans.
| What | When | Where it goes |
|---|---|---|
| Phone number or email address | Only when you sign in to the app | Our server, which passes it to our SMS or email provider to send the code. Kept until you delete your account. |
| Search words and scanned or typed barcodes, with your IP address | Each product lookup on the website or app | They are part of the web address of the lookup, so they appear in our server access logs. No account or device ID is attached to a lookup. |
| An install-scoped device ID | With app sign-in, consent and account requests only | Our server, on the device record of your account. |
| Report or feedback text, with an optional photo, voice note or video and your contact details if you choose to give them | When you send a report or feedback in the app | Our server, attached to your report so we can look into it. Contact details, if you give them, are used only to follow up on that report. |
| Your saved products (My Plate) | Once you are signed in and save a product | Our server, on your account, so your saves follow you across devices. |
| Your consent choices | Whenever you set or change a consent choice in the app | Our server, on your account, so we honour your choice. |
| Barcode scanner diagnostics | Whenever the app's scanner is used | Google (ML Kit): device model, operating system, app version, a per-installation ID, performance data and error codes. Not your images. |
| Voice search | Only when you tap the microphone in the app or on the website | Your phone's or browser's speech service, usually Google, handles the audio. We receive only the words, which are then treated as search words. |
| Network information | Any visit to the website or app servers | Our hosting and security providers receive your IP address, request time, device or browser information and security events. |
| Your emails to us | If you write to us | Our mailbox, to answer you. |
What stays on your device
In the app, the health information and preferences you choose stay on your phone; they are not sent to us. Your My Plate saved products and consent choices are kept on your account once you are signed in, so they follow you across devices — see the table above. The website keeps your language and view choices and the products you recently opened in your browser, and has no login.
What we do not collect today
No name or profile details, no location and no reviews reach us from the app. A report you choose to send may include a photo, voice note or video you attach to it; otherwise no photos reach us. There is no analytics or advertising software in the app, and no analytics on the website. The website sets no cookies of its own; our security provider, Cloudflare, may set a strictly necessary security cookie.
Why we use it
We use this information to provide the features you ask for, protect accounts and the service, answer your requests and comply with the law. Accepting our Terms or reading this notice is not blanket consent. We ask separately before any optional use, and you can decline and keep using the basic service.
Who handles it for us
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare | DNS, content delivery and bot protection | United States / European Union (edge) |
| DigitalOcean | Hosting: application servers, databases and public product images | India (Bangalore) for application servers and databases; Singapore for public images |
| MSG91 | Sending sign-in codes by SMS | To be confirmed in legal review |
| ZeptoMail (Zoho) | Sending sign-in codes by email | India data centre (per ZeptoMail account settings) |
| Google (ML Kit) | Barcode scanner diagnostics in the app | Not named by Google |
We do not sell your information. We do not share it with food brands, insurers or data brokers. We may disclose information where a valid legal obligation requires it, to protect lawful rights or to investigate a security incident.
See also Service providers and Cookies and device storage.
Shops and prices
We show prices seen on shops. There are no buying links today and we earn no commission. If that changes, we will say so here and beside the link.
How long we keep it
- Account data: until you delete your account. Deletion is explained on our Delete my account page.
- Server access logs: kept on a rolling basis, and security logs for the 180 days CERT-In directions require.
- Backups: they age out, with everything gone within 42 days.
- Your emails to us: kept as long as needed to deal with your request and any dispute.
Your rights and how to reach us
You can ask to see, correct or erase your information, withdraw a choice, or raise a grievance. Write to Pramod Kumar Agrawal, Grievance Officer, at support@plateprobe.com or the address above. This one mailbox handles grievances, corrections and rights requests. We reply within 7 days, and within 30 days for privacy and account matters. We check who you are in a proportionate way and do not routinely ask for government ID. If we cannot do everything you ask, we explain why. Your legal remedies stay available.
The rights framework under the Digital Personal Data Protection Act, 2023 is being prepared for its commencement. We do not claim every future right is already in force, and the rights and account controls available today remain yours.
Adults only
Accounts are for adults aged 18 or above. We do not offer child accounts. If we learn of a child's account, we restrict it and assess deletion.
Changes
We date changes to this notice and explain changes to purposes or choices before applying them where required. Continuing to use the service is not consent to a new optional use.